Spotlight
Guided crisis triage and referral tracking with decision-support for the moments that count.
When a crisis call comes in, every second counts. Staff make rapid decisions about safety, referrals, and resources — often with incomplete information and high emotional intensity. Spotlight provides structured workflows that guide responders while ensuring no critical detail is overlooked.
Crisis triage protocol
Guided decision trees walk staff through standardized assessment for consistent, evidence-based responses.
Referral tracking table
A dedicated repository for referral PII, separate from your main database — perfect for warm hand-offs.
Organization directory
A searchable database of partner organizations with services, eligibility, and current capacity status.
LE recovery module
Specialized workflows for law-enforcement encounters — identification checklists and multi-agency protocols.
Decision support tools
Safety-planning templates, risk matrices, and eligibility screeners for informed calls under pressure.
Subscription gating
The Spotlight interface only appears for licensed users, keeping every other team's Core clean and uncluttered.
Crisis intervention teams
Standardize response protocols across every team member, so every client receives evidence-based triage.
Trafficking task forces
Leverage specialized LE workflows and victim-centered protocols designed specifically for trafficking response.
Coordinated entry systems
Maintain a central referral directory, track warm hand-offs, and document availability across your network.
Ready to illuminate your crisis response?
Spotlight brings structure to the chaos of intervention — consistent, compassionate, effective responses.