Beacon
AI-powered hotline intake that turns voice and text into actionable intelligence.
Hotline operators spend countless hours transcribing calls, prioritizing cases, and entering data — while critical high-risk situations can be lost in the noise. Beacon automates intake, flags urgency, and routes information straight into Clarity Core.
AI-powered ingestion
Automated processing of incoming calls and texts — key details extracted and structured for immediate action.
Automated transcription
Real-time conversion of voice reports into searchable text, documented with timestamp accuracy.
Urgency flagging
AI detection of high-risk keywords. Danger, trafficking indicators, and crisis language are flagged for priority.
The Beacon Portal
A dedicated dashboard for all hotline activity — transcripts, case volumes, response times, and trends.
Seamless integration
A direct link to your client database. Reports convert into cases or attach to files in one click.
Multi-channel support
Phone, SMS, and web forms all flow into one unified system. Your hotline becomes truly omnichannel.
Trafficking hotlines
Automatically flag reports with trafficking indicators and route them to specialized teams within seconds.
Crisis centers
Transcribe crisis calls in real time so no detail is lost — enabling better quality assurance and training.
Domestic violence programs
Identify high-risk situations immediately and create documented records for safety planning.
Ready to transform your hotline?
Beacon brings AI-powered efficiency to crisis response — so no call goes unheard and no detail gets lost.